Privacy Policy

Privacy Policy

Charisma Smart Wear LLC, doing business as Charisma SPD Certification & Staffing (“Charisma SPD,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit www.charismaspd.com, submit an inquiry or application, enroll in a program, make a payment, request a clinical or staffing placement, communicate with us, or use our forms, portals, learning platforms, and related services.

1. Information We Collect

Contact and identity information

We may collect your name, email address, telephone number, mailing address, date of birth when required, account identifiers, government-issued identification when reasonably necessary, and emergency-contact information.

Enrollment and educational information

We may collect program selections, applications, enrollment documents, attendance, assignments, assessments, academic progress, credentials, clinical hours, placement availability, acknowledgments, and communications about tuition, coursework, certification preparation, or student support.

Employment and staffing information

We may collect résumés, employment history, licenses, certifications, references, work authorization, availability, competency information, and records related to screening, credentialing, onboarding, assignments, timekeeping, payroll, and performance.

Payment information

We may collect payment amounts, balances, dates, receipts, transaction identifiers, billing information, and payment-plan status. Payment-card or financing data may be processed directly by independent providers such as Stripe, Affirm, Klarna, banks, or card issuers. We generally do not retain complete card numbers or third-party financing credentials.

Health and clinical-clearance information

When required for clinical placement, employment, workplace safety, or legal compliance, we may collect limited medical-clearance, immunization, occupational-health, or drug-screening status. Do not submit patient records or protected health information through a general website form unless specifically instructed through an approved secure process.

Website and device information

We and authorized providers may automatically collect IP address, browser and device type, operating system, referring page, pages visited, approximate location derived from IP address, dates and times, cookie identifiers, interactions, and diagnostic or security information.

2. How We Collect Information

Information may be collected directly from you; through our website, Jotform, learning platforms, payment providers, email, telephone, SMS, WhatsApp, or in-person interactions; from authorized employers, references, credentialing organizations, clinical facilities, staffing clients, screening providers, and occupational-health providers; automatically through cookies and logs; or from other lawful sources.

3. How We Use Information

• Responding to inquiries and providing requested support;
• Reviewing applications and determining eligibility;
• Administering registration, enrollment, instruction, assessments, attendance, certification preparation, and student records;
• Coordinating clinical placements and facility onboarding;
• Processing tuition, payments, refunds, invoices, receipts, and payment plans;
• Communicating about applications, payments, classes, schedules, clinical placements, employment, and staffing assignments;
• Evaluating employment and staffing candidates;
• Administering credentialing, payroll, assignments, and compliance;
• Detecting fraud, abuse, security threats, and unauthorized access;
• Maintaining records and protecting legal rights;
• Complying with tax, employment, education, licensing, certification, court, government, and regulatory obligations; and
• Improving our website, programs, communications, and services.

4. SMS/Text Messaging Privacy and Consent

Consent

Charisma SPD sends automated or recurring text messages only when we have an appropriate legal basis, including express consent where required. Marketing consent is voluntary and is not a condition of purchasing, enrolling in, or receiving services. A person must affirmatively choose to receive marketing texts; consent controls must not be preselected.

Types of messages

Depending on your consent and relationship with us, messages may include inquiry responses, application and enrollment updates, class or schedule reminders, payment reminders and confirmations, clinical-placement information, staffing or employment communications, requested support, program announcements, and promotional messages.

Frequency, charges, and carrier notice

Message frequency varies. Frequency depends on your inquiry, application, enrollment, payment status, class schedule, clinical placement, staffing activity, support requests, and preferences. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Opt out and help

Reply STOP at any time to unsubscribe. We may send one final confirmation that your request was processed. After that confirmation, we will not send additional messages covered by that consent unless you provide new consent or the communication is otherwise legally permitted. Reply HELP for assistance or email info@charismaspd.com.

Mobile information and consent-data restriction

Mobile information may be provided only to service providers that help us deliver and support the messaging program, such as messaging platforms, telecommunications carriers, hosting providers, and technical vendors. They may use it only to provide services, maintain security, prevent fraud, or comply with law—not for their own marketing.

Consent records

We may retain the telephone number, date and method of consent, disclosure shown, messaging program, message and delivery history, consent changes, and opt-out requests to honor preferences, resolve complaints, prevent unauthorized messaging, and demonstrate compliance.

5. Email Communications

We may send transactional emails concerning applications, enrollment, payments, classes, clinical placement, employment, assignments, or account activity. Promotional emails will provide a lawful unsubscribe method where required. Opting out of marketing does not prevent transactional, employment-related, or legally required communications.

6. How We Disclose Information

Service providers

We may provide information to vendors supporting forms, hosting, email and SMS delivery, cloud storage, learning systems, payments, accounting, automation, analytics, screening, payroll, customer support, and security. Providers may process information only for authorized business purposes, subject to their agreements and applicable law.

Clinical facilities, staffing clients, and employers

With authorization or another lawful basis, we may disclose relevant information to healthcare facilities, staffing clients, employers, references, certification or credentialing organizations, and clinical sites for eligibility, credentialing, onboarding, placement, or assignment administration.

Legal and safety purposes

We may disclose information when reasonably necessary to comply with law or a valid legal request; protect rights, safety, security, or property; investigate fraud, threats, misconduct, or security incidents; enforce agreements; or establish, exercise, or defend legal claims.

Business transactions and authorized disclosures

Information may be transferred in a merger, financing, reorganization, sale of assets, or similar transaction subject to appropriate protections. We may also disclose information at your direction or with your authorization.

7. No Sale of Personal Information

Charisma SPD does not sell personal information for money. We do not sell or share mobile numbers or SMS consent information for third-party marketing, lead generation, or promotional activity. If our practices materially change, we will provide any notice and choice required by law before using previously collected information for a materially different purpose.

8. Cookies and Analytics

Our website may use cookies, pixels, local storage, and similar technologies to operate features, remember preferences, maintain security, measure traffic, diagnose problems, understand usage, and support advertising where legally permitted. You may block or delete cookies through browser settings, although essential features may be affected. Where required, we will provide an appropriate choice mechanism for nonessential tracking.

9. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information and our operations, which may include access controls, authentication, encryption where appropriate, secure providers, confidentiality requirements, monitoring, retention controls, secure disposal, incident-response procedures, and periodic review. No transmission or storage method is completely secure, and we cannot guarantee that a security incident will never occur.

10. Data Retention

We retain information only as long as reasonably necessary to provide services, maintain educational, clinical, payment, employment, opt-out, and compliance records, fulfill contracts, satisfy legal, tax, insurance, licensing, certification, and regulatory requirements, resolve disputes, prevent fraud, enforce agreements, and protect legal rights. Retention varies by record type. Information may be deleted, anonymized, or securely destroyed when no longer reasonably required.

11. Your Privacy Choices and Rights

Depending on applicable law, you may request access, correction, or deletion; withdraw consent; opt out of marketing; obtain information about certain disclosures; or appeal a denied request. Email info@charismaspd.com with the subject Privacy Request. We may verify identity and may retain information where permitted or required for education, employment, tax, fraud-prevention, safety, legal, or compliance purposes.

12. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect online personal information from a child under 13 without legally required parental consent. Contact us if you believe a child submitted information improperly.

13. Employment and Applicant Records

Applicant and worker information may be used to evaluate qualifications, verify credentials, conduct permitted screening, communicate about opportunities, meet client requirements, administer employment and assignments, process payroll and benefits, and comply with employment law. Submitting an application does not guarantee employment or placement.

14. Third-Party Websites and Platforms

Independent payment providers, credentialing organizations, government agencies, learning platforms, facilities, employers, and social-media services maintain their own privacy practices. Their policies govern information they collect independently. Charisma SPD is not responsible for the privacy, security, availability, or content of independent third-party services.

15. Out-of-State Users

Charisma SPD operates from New York. Information provided from another jurisdiction may be processed in the United States. We handle it as described here and as required by applicable law. Availability of information online does not mean a program is licensed or approved in every jurisdiction.

16. Policy Changes

We may update this Policy to reflect legal, technological, vendor, service, or business changes. We will post the revised date and provide additional notice or obtain consent when required before applying a materially different practice to previously collected information.

17. Related Agreements

This Policy should be read with our Terms and Conditions, Enrollment Agreement, Refund and Cancellation Policy, Student Code of Conduct, SMS consent disclosure, and applicable employment, clinical, staffing, or service agreements. Non-waivable law and the applicable signed agreement control in the event of a conflict.

18. Contact Us

For SMS assistance, reply HELP. To stop SMS messages, reply STOP.